Frequently Asked Questions (FAQs)

General Questions

What products do you offer?

A: We specialise in made-to-measure curtains, blinds, shutters, awnings, and pergolas. Additionally, we are experts in motorised and smart curtains and blinds.

How can I contact Curtains & Blinds Direct UK Ltd?

A: You can contact us via phone at 020 8861 6364 or 01582 733009. Additionally, you can contact us via email at [email protected]

Where are you located? 

A: Our office is based in Stanmore, London, and our warehouse is located in Luton. Please note that our office is not a retail shop and is not open to the public. Instead, we provide personalised service by visiting clients’ homes, office premises, or project sites with our samples and expert advice.

Made-to-Measure Service

What does “made-to-measure” mean? 

A: “Made-to-measure” means that all our products are custom-made to fit your specific measurements and requirements. This ensures a perfect fit and the best possible look for your space.

How do I measure my windows for curtains or blinds?

A: You don’t need to worry about measuring your windows yourself. Our experts will visit your home, office premises, or project site to take precise measurements and ensure everything fits perfectly.

Can I get a free consultation?

A: Yes, we offer a free consultation service where our experts will visit your home, office premises, or project site, take precise measurements, and help you choose the perfect products for your needs.

Ordering and Delivery

How do I place an order? 

A: To place an order, please give us a call at 020 8861 6364 or 01582 733009. We will discuss your needs and preferences, and then schedule a time to visit your home, office premises, or project site for a consultation and measurements.

What is the turnaround time for made-to-measure products?

A: Our turnaround time varies depending on the product, the size of the project, and other factors such as whether the project is part of ongoing construction or renovation. Our experts will provide an estimated timeline during your consultation.

Do you offer delivery and installation services? 

A: Yes, we offer both delivery and professional installation services to ensure your products are perfectly installed.

Products and Customisation

Can I see samples of your products before ordering?

A: Absolutely! During your consultation, our experts will bring a variety of samples for you to choose from.

What customisation options are available?

A: We offer a wide range of customisation options including fabric choice, colour, pattern, lining, and hardware. Each product page on our website provides detailed information about available options.

Are your products suitable for outdoor use? 

A: Yes, our awnings, pergolas and external blinds are designed specifically for outdoor use and are made from durable, weather-resistant materials.

Do you offer motorised or smart curtains and blinds? 

A: Yes, we specialise in motorised and smart curtains and blinds. Our automation solutions provide convenience, control, and enhanced functionality for your window treatments.

Warranty and Care

Do your products come with a warranty? 

A: Our experts will advise you regarding the warranty for each specific product during your consultation.

How do I care for and maintain my curtains and blinds?

A: We provide care instructions with each product. If maintenance is needed or required, we will arrange it accordingly. Generally, regular dusting and occasional professional cleaning will keep your products looking their best.

What should I do if I have an issue with my order?

A: If you encounter any issues with your order, do not hesitate to get in touch with our customer service team at 020 8861 6364 or 01582 733009. We are committed to resolving any problems promptly and to your satisfaction.